See how proF1xer supports you!

1. Onsite Support
   • Computer repair and maintenance services right in the comfort of your own home. Need to install a wireless internet or remove viruses? we are just one phone call away.
   • Support, repair, troubleshooting and maintenance jobs are available on both working hours and after hours.
2. Live Support
   • Through Internet, our technical staff will be able to access your computer remotely and attempt to solve your problems directly to save on transportation, time and costs needed. According to our statistics, approximately 60% of the issues can be resolved remotely.
3. Unlimited Self-Help Web Support
   • Our Self-Help Web Support contains updated knowledge base from our qualified technical team so you can enjoy solving problems yourself in shorter time and cost you nothing.
   • Maximise your savings. Use our troubleshooter to determine the problems and fix it if can, only last resort, you can then contact us for support.
4. Initial Diagnosis
   • If you wish, we can perform an initial diagnosis on your system and give you a report, which includes status of your current system and suggest recommendations if there is any.
5. Response Time
   • We provide 2 hours, 4 hours, 6 hours and next business day response time. Depending on your needs you can customize the package to ensure maximum savings and support coverage.
6. Your IT Assistant and the Team
   • You will be assigned a dedicated assistant for all your IT needs and a fully trained team instantly at your service. We eliminate the cost of hiring and monitoring of the IT staff and now it is in our system to monitor them and constantly improve to serve your better.
7. Web Based IT Documentation
   • Documentation of your network, inventory of computers, notebooks, printers, peripherals and other IT equipments all documented within the system. All you need is your password to login and retrieve the information or request for a printed copy.
8. Priority PC Support
   • Rapid Recovery and planning services for critical computing
   • proBackup: backup your important emails, files, photos and more automatically and easily.
9. Initial Diagnosis & Alignment
   • Security Settings – Shared Folders, Active Directory, Server Security Policies, Users, etc.
   • Data backups – individual computers, server backups
   • Remote Access installation
10. Centralised Helpdesk & Customer Service
    • Dedicated help desk and customer service team in collaboration with the field support technical team are continuously developing best practices and solutions to reduce your time spent with us to resolve common problems.